Refund Policy

Clear. Fair. Transparent. At AELAVEL, we stand behind the quality of our products and services. This Refund Policy explains eligibility, timeframes, procedures, and conditions for refunds on purchases made at aelavel.quest.

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Eligible Items

Refunds may be requested for physical or digital products purchased directly through aelavel.quest that meet the following criteria:

  • Item is unused and in original condition
  • Item is returned in original packaging (if applicable)
  • Proof of purchase is provided
  • Request is made within the specified timeframe
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Refund Timeframe

Customers may request a refund within 14 calendar days from the date of delivery or purchase confirmation.

Once the returned item is received and inspected, refunds are processed within 5–10 business days. The time it takes for funds to appear in your account may vary depending on your payment provider.

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Refund Procedure

  1. Contact our support team with your order number and reason for refund.
  2. Receive return authorization and instructions (if applicable).
  3. Ship the item back using the provided guidance.
  4. Once inspected and approved, your refund will be issued to the original payment method.

Refunds are issued to the original payment method only. We do not issue refunds in alternative forms unless legally required.

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Conditions & Non‑Refundable Items

The following items and situations are not eligible for refund:

  • Items marked as final sale
  • Personalized or custom-made products
  • Digital downloads after access or download
  • Products damaged due to misuse or improper handling
  • Requests submitted after the 14-day period

Shipping costs are non-refundable unless the return is due to an error by AELAVEL or a defective product.

Commitment to Fair Resolution

AELAVEL is committed to resolving refund matters professionally and efficiently. If you believe your situation requires special consideration, please contact us directly. We review each case individually and strive to provide a fair outcome in accordance with applicable consumer protection laws.